Privacy Policy

Privacy Policy

Effective Date: January 1, 2026

This Privacy Policy describes how RapidExchange ("we", "us", or "our") collects, uses, and shares information about you when you use our cryptocurrency exchange services.

Data Collection

We collect personal information that you provide to us directly when you create an account, execute trades, or interact with our customer service team. This information may include your name, email address, phone number, and payment information.

Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us understand how you interact with our services and personalize your experience. You can manage your cookie preferences through your browser settings.

Third-Party Services

We may collaborate with third-party service providers to enhance our services. These providers may have access to your personal information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

User Rights

If you are a resident of the European Union or California, you are entitled to certain rights under the GDPR or CCPA. These rights may include access to your data, correction of inaccuracies, and the right to request deletion of your personal information. To exercise these rights, please contact us at privacy@rapidexchange.com.

Security Measures

We implement robust security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and secure server architecture.

KYC/AML Data Handling

As part of our compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, we may collect additional information to verify your identity. This information is securely stored and shared only as required by law.